Distance Sales Agreement

May 5, 2025

Date of Agreement: [Date of Order/Agreement - To be filled upon transaction]

Legal Compliance Warning: This agreement is drafted based on information provided in the Citio Privacy Policy. The terms regarding the Right of Withdrawal (Section 6) may not fully align with standard Turkish Consumer Protection Laws (Law No. 6502 and Distance Contracts Regulation). Standard regulations often provide a 14-day withdrawal period. Users should be aware of their statutory rights. Citio (Citio Dijital Teknoloji ve Tic A.Ş.) is advised to seek legal counsel to ensure full compliance with Turkish law before implementing this agreement.

1. Parties

This Distance Sales Agreement ("Agreement") is entered into between:

SELLER:

Company Name: Citio Dijital Teknoloji ve Tic A.Ş. (referred to as "Citio", "we", "us", "our")
Address: Ayazağa Mah. Mimar Sinan Sk. No:21A/35 Sarıyer, Türkiye
Email: info@citioapp.com
Website: https://citioapp.com/

BUYER:

Name/Surname: [Buyer's Full Name - To be filled upon transaction]
Address: [Buyer's Full Address - To be filled upon transaction]
Phone: [Buyer's Phone Number - To be filled upon transaction]
Email: [Buyer's Email Address - To be filled upon transaction]
IP Address at time of order: [Buyer's IP Address - If collected]
(Referred to as "Buyer", "You")

By accepting this Agreement, the BUYER confirms that they have been informed about the basic characteristics of the goods/services subject to sale, the sales price, payment method, delivery conditions, and the right of withdrawal, and that they have electronically confirmed this preliminary information.

2. Subject of the Agreement

This Agreement sets out the rights and obligations of the Parties under the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts, concerning the sale and delivery/performance of the product(s) or service(s) ("Product/Service") whose qualifications and sales price are specified below, ordered electronically by the BUYER via the SELLER's website (https://citioapp.com/) or Citio mobile application ("Platform").

3. Information on the Product/Service Subject to the Contract

Product/Service Description: [Detailed description of the product or service purchased, e.g., "Booking for Event X on Date Y", "Product Name Z"]
Quantity: [Quantity]
Unit Price (incl. VAT): [Unit Price]
Shipping/Delivery Cost (if applicable): [Shipping Cost]
Other Fees (if applicable): [Other Fees]
Total Sale Price (incl. VAT and all fees): [Total Price]
Payment Method: [Payment Method Used, e.g., Credit Card]

The details listed above constitute an integral part of this Agreement.

4. Delivery / Performance of the Product/Service

4.1. The Product/Service will be delivered to the BUYER or the person/organization at the address indicated by the BUYER via the Platform, depending on the nature of the Product/Service, within the period described in the preliminary information, provided it does not exceed the legal 30-day limit for goods.

4.2. If the Product/Service is to be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible if the designated person/organization does not accept the delivery.

4.3. For services (like booking events), performance will occur as specified in the service description (e.g., on the date of the event).

4.4. Delivery costs, if any, shall be borne by the BUYER unless otherwise stated on the Platform prior to purchase.

5. Payment

5.1. The BUYER agrees to pay the total price specified in Section 3 using the payment method selected on the Platform.

5.2. The SELLER uses secure payment gateway providers. Payment details are processed securely as described in the Privacy Policy.

6. Right of Withdrawal / Return Policy

6.1. Specific Return Conditions based on Provided Text: The SELLER's return policy, as stated in the source information provided for this document generation, is as follows:

For Booking Events: If the purchased item is for a booking event, it can be returned at least 24 hours before the event starts.
For Tangible Products (in Istanbul): If it is a tangible product and if the BUYER is in Istanbul, it can be returned within 24 hours of receipt.

6.2. General Procedure (Subject to 6.1 and Legal Compliance Check): To exercise the right of withdrawal/return under the conditions specified in 6.1, the BUYER must notify the SELLER within the specified period (24 hours before the event or 24 hours after receipt for goods in Istanbul) via clear written communication (e.g., email to info@citioapp.com). If returning a tangible product, it must be returned to the SELLER's address.

6.3. Disclaimer on Withdrawal Rights: As noted in the initial warning, the conditions stated in 6.1 are based *only* on the provided text and may differ significantly from the standard 14-day right of withdrawal typically granted under Turkish Consumer Law No. 6502 for distance contracts for goods and many services. The BUYER should be aware of their statutory rights. The SELLER is strongly advised to verify the legal compliance of these terms.

6.4. There may be legal exceptions to the right of withdrawal (e.g., services fully performed with consumer's prior consent before withdrawal period ends, goods made to specification, sealed goods opened after delivery like software/audio/video if seal is broken, digital content supplied immediately). The applicability of these exceptions should be checked against Turkish law.

7. Privacy and Personal Data

The collection, use, storage, and protection of the BUYER's personal data are subject to the SELLER's Privacy Policy and KVKK Information Notice, which the BUYER confirms having read and understood. The Privacy Policy can be accessed here: [Link to Citio Privacy Policy]

8. Governing Law and Dispute Resolution

8.1. This Agreement shall be governed by and construed in accordance with the laws of the Republic of Türkiye.

8.2. For disputes arising from this Agreement, the Consumer Arbitration Committees and Consumer Courts located where the BUYER resides or where the consumer transaction took place shall have jurisdiction, up to the value declared by the Ministry of Trade.

9. Final Provisions

9.1. The BUYER declares that they have read all the conditions and explanations written in this Agreement and the preliminary information form, have understood the basic qualifications, sales price, payment method, delivery conditions, etc. of the Product/Service subject to the sale, are aware of the right of withdrawal conditions, have reviewed all information, and give the necessary confirmation electronically.

9.2. This Agreement becomes effective upon electronic confirmation by the BUYER.

SELLER: Citio Dijital Teknoloji ve Tic A.Ş.

BUYER: [Buyer's Full Name]

Date: [Date of Confirmation]

(Confirmation is typically handled via a checkbox or button click during the online checkout process, indicating acceptance of this Agreement)