• Service area: Istanbul Airport (IST), Sabiha Gökçen Airport (SAW), and addresses within Istanbul city limits.
• Identification is required: A valid ID matching the reservation name must be presented at both pickup and delivery.
• Insurance coverage: The service is covered by Koru Sigorta; highly valuable and fragile items are excluded from coverage.
• Refunds and service disruptions: Any applicable cases are evaluated according to the User Agreement and Distance Service Agreement.
• Please ensure that your luggage does not contain prohibited items before handing it over.
• Additional luggage: An extra fee of €10 per additional bag applies.
• Additional storage: An extra fee of €2 per bag, per storage day applies.